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Support Services icon

Support Services

Support Services icon

At RedCortex, our support services provide a range of flexible models designed to complement your internal resource’s capability and capacity.

Using methodologies to suit your organisation, including ITIL and LEAN, we’ll deliver a reliable service to solve technical problems, including on-site support for critical issues. With our unique expertise in Cloud Services, we’re confident that our proactive approach and skilled, experienced team can provide your organisation with the cost effective and up to date ICT support it needs.

Benefits

  • Greater productivity for your business
  • Industry leading technical skill and knowledge
  • Reduced costs passed onto your business
  • Clear expectations set and consistently met with agreed SLAs
  • Integration with your existing ICT processes and systems where required
  • Improved satisfaction with ICT support throughout your organisation
  • Increased customer satisfaction through engagement and speed
  • We’ll support your efforts to achieve compliance to meet industry and legislative standards

Features

  • Intelligent problem management to improve your   resilience to IT issues in future
  • A forward-thinking approach to request management to ensure a positive experience for service users
  • Remote monitoring and management to help ensure that critical events are spotted and acted on, problems can be resolved before they have an impact
  • Collaborative working approach, working alongside permanent staff
  • Ability to deploy multi-skilled resources on-site rapidly
  • Usage of ITIL and other methodologies