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Language preference service

Our Cloud-based Language Preference service can securely store all your customer’s language preferences.

This means that every time you communicate with your customer, whether by phone, email, or post, you can be sure you are using their preferred language. Our software integrates with Microsoft Outlook, CRM systems and any other application seamlessly.

Features

  • Record a customer language preference for any language (including braille)
  • Record difference languages for telephone, email or post
  • Customers record their preferences only once for each medium
  • Integration with Outlook via native vxd for seamlessness
  • Suite of APIs for integration with CRM and other systems
  • Allows language preferences to be shared (or not) across organisations
  • Cloud-based hosting for scalability, security and resilience
  • Simple set-up
  • Easy to integrate in business processes
  • Existing customer lists can be uploaded on request

Benefits

  • Improve customer satisfaction by showing that you know your customer
  • Enables organisations to better cater for customers in multi-lingual environments
  • Share language preferences with other bodies – ideal for Public Sector
  • Ensures better understood communications with customers
  • Can be used for internal communications within multi-lingual organisations
  • Choose as many, or as few, languages as you wish
  • Reduce printing costs by producing sets of single language media
  • Low-cost easy to understand subscription cost model
  • 24×7 availability
  • Support models to meed your organisation’s needs