The Welsh Ambulance Services NHS Trust (WAST) is one of the most clinically advanced ambulance services in the world, focussed on providing patients with high quality care. WAST serves more than three million people in Wales, across a broad and diverse geography of urban, rural and coastal landscapes.
WAST’s call handlers and clinical contact-centre staff deal with more than half a million calls, 24/7 and 365 days a year. Staff attend more than 300,000 urgent and emergency calls per year.
Digitally advanced, WAST is one of several boards at the forefront of the NHS Wales Office 365 rollout, and while there was a desire for a swift adoption of service, WAST recognised the need for specialist support in their internal modernisation and transformation programmes.
RedCortex was asked to support the WAST technical team and to provide best in class programme and project management, system design and development, change management, training, test and release resource across a range of new technical initiatives.
In addition to the Office 365 rollout, we have worked with the amazing digital team in WAST to produce some emergency vehicle status reports in Power BI. These real time reports are used to deliver improvements to frontline services and have made a real difference to how operations are closely managed by WAST and associated local Health Boards.
RedCortex has also supported WAST in their agenda to assist users in working on a device of their preference, and from a location of their choice. WAST moved to Microsoft InTune as a mobile device platform, which has integrated application and device security built in. This also enabled the organisation to decommission existing services as they moved to a single unified Microsoft platform.
RedCortex is honoured to be a chosen partner and continue to support WAST in its digital journey.